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Resume
Shirley Thielen

Shirley Thielen

†† 1127 Barberry Court, Boulder, CO80305††

shirleyt@thielen.com

Co-author of the Book:ďThe 12 Simple Secrets of Microsoft Management - How to Think and Act Like a Microsoft Manager and Take Your Company to the TopĒ(1999, McGraw-Hill)

Windward Studios, Inc.†† (Boulder, CO)†† 1995 - Present

Entertainment Software (Developers of Enemy Nations)

Director of Administration & Marketing; Product Manager

       Managed successful, 3 year telecommuting effort with 95% of the project team situated in remote locations.

       Planned and executed national and international advertising and promotional campaigns, achieving broad product exposure and recognition.

       Developed, implemented and managed direct Internet sales program.

       Complete financial responsibility for all projects.Managed product design and testing teams.

Edmark Corporation / IBM†† (Dallas, TX & Denver, CO)††† 1994 - 1998

A Division of IBM.Educational / Entertainment Software

Senior Field Marketing Representative

       Managed 50+ key accounts.

       Headed territory start-up, promoting over 20 software titles.Trained and advised junior marketing reps.

       Developed strong, cooperative relationships with retail managers and staff.

       Conducted market research and competitive analysis on local markets and competitive products.

Interlinq Software Corp.†† ( Kirkland, WA)††††† 1991 - 1994

Mortgage Loan Processing, Settlement & Closing Software

Sales Support Services Manager

       Managed Inside Sales and Sales Support/Licensing teams.

       Advised and assisted regional sales managers and other sales department managers on issues ranging from personnel to company procedures to sales proposals.

       Liaison between sales, customer service, accounting and development departments.Key contact for licensing, pricing and special customer/prospect issues.

       Responsible for all aspects of database management.Implemented new lead acquisition and verification procedures, coordinated major database cleanup and investigated new lead tracking software.

       Fiscal responsibility for teams under my direct supervision, as well as involvement in tracking expenditures and recommending budget figures for the sales division overall.

Book Publishing Company†† (Seattle, WA)††††††††††††††††† 1991

Codification & Publication of City and County Ordinances

Production Manager

       Direct responsibility for four departments, totaling 60 employees.

       Restructured division into production teams, resulting in immediate improvements in productivity and the elimination of a one-year production backlog.Created and implemented employee incentive program.


       Updated computer systems and procedures, coordinating the transfer of work from four separate systems to one, standardized, PC-based system.

       Coordinated scheduling for 50 to 60 new projects per month.Established priorities, allocated resources, and monitored progress to ensure timely completion.

Patterson Reporting Service ††(Denver, CO)††††† 1987 - 1990

Court Reporting Services; Litigation Support Software

Office Administrator/Director of Marketing

       Managed the firmís day-to-day operations, including personnel, accounting, and benefits administration.

       Brought the company out of severe financial distress through successful cash management, minimization of expenses, debt reduction, and the overall stabilization and broadening of the firmís client base.Directly responsible for improved employee morale and development of a ďteamĒ attitude.

       Promoted both the firmís services and two computerized litigation support programs.Conducted software demonstration and training sessions and coordinated technical support.

       Updated and professionalized the firmís overall image by designing improved marketing literature, conducting marketing seminars for employees, and upgrading service standards.

Transoft, Inc.†† (Denver, CO) 1986 - 1988

Litigation Support Software; PC Optical Disk Document Storage Systems

Executive Vice President; Director of Marketing

       One of the two founders of the company.Prepared companyís business plan and was involved in raising investment capital.

       Developed and implemented the firmís overall marketing plan, established nationwide dealer network, and coordinated participation at national trade shows, including COMDEX.

       As manager of operations, established supply connections with national hardware manufacturers, worked with dealers and distributors, and was responsible for accounting, personnel, and business/legal details.Company was sold in 1987.

       Administrative responsibilities included accounting, personnel, investor relations, and contract negotiations.

Land Title Guarantee Company†† (Denver, CO)††† 1984 - 1986

Commercial Title Officer

Transamerica Title Insurance Company†† (Denver, CO)†††††† 1980 - 1984

Branch Manager; Commercial Title Officer

 

Education

B.S. - Business Administration, Colorado State University (Fort Collins, Colorado)